Privacy Policy

Last Updated: April 2025

Introduction

Victra Studio ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.victra.studio, including any other media form, media channel, mobile website, or mobile application related or connected to it (collectively, the "Site").

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Site.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Site, and you waive the right to receive specific notice of each such change or modification.

Information We Collect

Personal Data

Personally identifiable information, such as your name, email address, telephone number, and postal address, that you voluntarily give to us when you choose to participate in various activities related to the Site, such as online chat, contact forms, and newsletter sign-ups. You are under no obligation to provide us with personal information of any kind, however, your refusal to do so may prevent you from using certain features of the Site.

Derivative Data

Information our servers automatically collect when you access the Site, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the Site. This information is primarily needed to maintain the security and operation of our Site, and for our internal analytics and reporting purposes.

Financial Data

We do not store your payment details. These are processed securely through our payment processing partners. We may request financial information from you when you purchase services from us, but this information is securely transmitted to our payment processors.

Data From Social Networks

User information from social networking sites, such as Facebook, Instagram, Twitter, and LinkedIn, including your name, social network username, location, gender, birth date, email address, profile picture, and public data for contacts, if you connect your account to such social networks.

Mobile Device Data

Device information, such as your mobile device ID, model, and manufacturer, and information about the location of your device, if you access the Site from a mobile device.

Cookies and Web Beacons

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience. For more information on how we use cookies, please refer to our Cookie Policy section below.

How We Use Your Information

We may use the information we collect about you for the following purposes:

• To fulfil and manage your orders, payments, and other transactions related to the Site.
• To send you administrative information, such as updates, security alerts, and support messages.
• To respond to your comments, questions, and requests.
• To send you marketing and promotional communications (with your consent).
• To analyse website usage and provide personalised content and advertisements.
• To protect our Site, diagnose problems, and prevent fraudulent activities.
• To develop and improve our products, services, and marketing efforts.
• To comply with legal obligations and resolve any disputes.

We may also use your information in any other way we may describe when you provide the information or for any other purpose with your consent.

Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

Marketing Communications

With your consent, we may share your information with third parties for marketing purposes, as permitted by law.

Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, you will be notified via email and/or a prominent notice on our Site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

Affiliates

We may share your information with our affiliates, in which case we will require those affiliates to honour this Privacy Policy. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.

Cookie Policy

We use cookies and similar tracking technologies to track the activity on our Site and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device.

We use the following types of cookies:

• Essential cookies: Necessary for the Site to function properly.
• Preference cookies: Enable the Site to remember information that changes the way the Site behaves or looks.
• Statistics cookies: Help us understand how visitors interact with the Site by collecting and reporting information anonymously.
• Marketing cookies: Used to track visitors across websites to enable publishers to display relevant advertisements.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

Your Rights

You have the right to:

• Access and receive a copy of your personal data.
• Rectify inaccurate or incomplete personal data.
• Request the deletion of your personal data.
• Restrict the processing of your personal data.
• Object to the processing of your personal data in certain circumstances.
• Request the transfer of your personal data to another party.
• Withdraw your consent where we process your personal data based on consent.

To exercise these rights, please contact us using the details provided in the "Contact Us" section below.

Data Security

We have implemented appropriate technical and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

We will make any legally required disclosures of any breach of the security, confidentiality, or integrity of your unencrypted electronically stored "personal data" (as defined in applicable laws) to you via email or conspicuous posting on the Site without undue delay, as consistent with (i) the legitimate needs of law enforcement or (ii) any measures necessary to determine the scope of the breach and restore the reasonable integrity of the data system.

Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Email: hello@victra.studio

Phone: 0303 003 2426